We are genuinely delighted to welcome you to the Frugeo Geology Store and thrilled that a piece of Earth's magnificent history has captured your attention. As passionate geologists and collectors, we want your experience to be seamless and inspiring.
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Our Promise of Provenance and Support
Every specimen in our store has been personally sourced and curated by us. This commitment ensures the authenticity and precise locality of every rock and mineral, allowing us to connect you directly to its origin (unless explicitly noted otherwise). If you have any questions, require further geological details, or simply wish to learn more about a piece that speaks to your heart, please reach out to us first. We are your primary, most knowledgeable source.
Contact us anytime via email at info@frugeo.co.uk or through our dedicated contact form (see below or click on the question mark at bottom right)—we are here to assist you in making the perfect selection.
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A Note on Natural Beauty and Photography
To ensure you appreciate the full detail of our offerings, our product images are taken using high-resolution photography under controlled lighting. While we strive for absolute fidelity, please remember that the colorus, lustre, brightness, and texture of natural minerals and rocks may subtly vary when viewed under different lighting conditions in your own hands. The exquisite nuances of nature are best appreciated in person!
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Commitment to Accuracy
We pour our expertise and knowledge into accurately identifying and describing every specimen. While the possibility of minor human error in detailing is extremely remote, we encourage you to always contact us if you have any doubt regarding a specific detail. Your confidence in our collection is paramount.
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Our Pricing Philosophy and Value
Our prices are carefully considered to reflect the true value and provenance of each unique specimen we offer. The cost of every item is based on a thoughtful assessment of numerous elements, including current market averages, the availability and rarity of the specific rock or mineral type, and the piece's overall aesthetic appeal. Furthermore, we account for logistical challenges such as the difficulty of collection and site accessibility, associated travel expenses, necessary site access, permissions, and other missing cost factors required to bring the specimen to our store.
Please note that price differences sometimes observed between specimens of the same type may simply reflect variations in mass and overall size.
We pride ourselves on offering a simple and straightforward purchasing experience. Unlike many other sellers, the price you see listed for each specimen is the final price you pay. Our prices for our UK customers are fully inclusive of all applicable taxes, meticulous packaging, and postage costs.
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UK and EU shipping charges
We are delighted to offer streamlined delivery options directly through our website to customers located in the United Kingdom and the European Union.
Our commitment is to send our exquisite specimens anywhere on Earth! However, if your location falls outside of the UK and the European Union, please get in touch with us before placing your order. This allows us to accurately calculate the best possible shipping cost for your specific destination, ensuring your treasures arrive safely and efficiently.
Please contact us at info@frugeo.co.uk or use our contact form to arrange your international order. We look forward to dispatching your piece of geological history, wherever you are.
Our commitment to providing a seamless experience extends to our valued international customers. While our fully inclusive pricing, covering all taxes, packaging, and postage, applies exclusively to UK customers. For international shipments, a charge based on mass is required. We apply a simple rule for shipping costs: £10.00 per kilogram (GBP/kg). We ensure every specimen is meticulously packaged for its journey, so you can confidently acquire a piece of Earth's story, no matter where you are located. Please note, however, that the prices listed do not contain any international or locally applicable taxes, duties, or customs fees. These charges are levied by the destination country and are the sole responsibility of the customer upon either delivery or checkout.
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Returns Policy and Guarantees
We want you to be completely satisfied with your purchase of geological history from the Frugeo Geology Store. For our valued United Kingdom customers, we happily accept returns, provided the return is initiated within 14 days of receiving your order and the specimen is returned in the exact condition in which it was originally received, free from any damage or alteration. Please note that the customer is responsible for arranging and covering the full cost of return postage back to Frugeo, and we strongly recommend using a tracked and insured shipping service to ensure the specimen's safe arrival. Once the item is received and its condition verified, we will promptly process a full refund for the original purchase price.
Due to the complex logistics, customs documentation, and high cost of international shipping, we unfortunately maintain a strict no-return policy for all customers outside of the United Kingdom. We urge all international customers to carefully review all product descriptions and photographs, and to contact us with any questions prior to placing an order, as we are here to provide any extra information you need to ensure absolute confidence in your purchase before it is dispatched.
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Our Sentiment and Guarantee
When you choose a specimen from Frugeo, we guarantee that you will receive the exact item photographed and detailed. Every piece in our store has been selected because it carries a profound geological, historical, and aesthetic value. We collect and sell only those items that resonate deeply with our own sentiment, pieces that we would be truly happy to keep in our personal collection.
We assure you that you are acquiring not just a rock or a mineral, but a treasured piece of the Earth's legacy that we have personally vouched for and loved.
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Embrace Your Piece of Earth's Story
Thank you for choosing us to be a part of your collecting journey. We look forward to dispatching your chosen specimen—a tangible fragment of time—and welcoming you to the Frugeo community.
